Privacy Policy

1. Introduction

Welcome to Aigu mind ("we," "our," "us"). We are committed to protecting your privacy and handling your data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website aigumind.com, mobile applications, third-party integrations, and our services, which include E-Commerce, Enterprise Applications, Data Analytics, AI-based Automations and Solutions, Revenue Technology Integration (tools and services for optimizing financial transactions), and Graphics Designing and Branding (collectively, the "Services"). By accessing our website or using our Services, you consent to the data practices described in this policy. Your continued use of our Services after changes constitutes consent, but we will seek explicit consent where required by law. If you do not agree with the terms, please do not access the site or use our Services

2. Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

A. Information You Provide Voluntarily:

B. Information Collected Automatically:

C. Information from Third Parties:

We may receive information about you from other users (e.g., an enterprise client provides your contact details as a project collaborator).
We may receive information from third-party payment platforms or other service providers to facilitate transactions.
We may use third-party analytics services (e.g., Google Analytics) and social media integrations to collect and process data.

Categories of Personal Information (for CCPA purposes):

• Identifiers: Name, email address, phone number, billing address.
• Commercial Information: Purchase history, payment details.
• Internet Activity: Browsing data, clickstream data.
• Professional Information: Company name, job title.
• Inferences: Preferences or profiles derived from AI analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Services: To create your account, process transactions via third-party payment platforms, deliver your projects, run analytics, and execute AI automations. This may include automated decision-making via AI, such as personalized recommendations based on your data; you have the right to object or request human review.

• To Improve and Develop Services: To analyze usage trends, develop new features, and improve the functionality and user experience of our Services.

• To Communicate With You: To send you service-related updates, technical notices, security alerts, and support messages. We only send marketing communications with your explicit opt-in consent.

• For Customer Support:To respond to your comments and inquiries and provide customer support.

• For Security and Fraud Prevention: To protect our Services, users, and business from fraud, security threats, and other malicious activities.

• For Legal and Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing

4.1 GDPR

If you are in the European Economic Area (EEA) or UK, our legal basis for processing your information is:

• Performance of a Contract: To fulfill our obligations to you under our Terms of Service.

• Consent: Where you have given us consent, e.g., for marketing communications.

• Legitimate Interests: For : For our operational purposes, security, and improvement of our Services, where these interests are not overridden by your rights.
• Legal Obligation: To comply with the law.

4.2 Additional Bases (e.g., CCPA/CPRA)

We process data as described and do not "sell" or "share" it as defined under CCPA, but you have rights to opt-out of any future sharing.

5. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers:

  With trusted third-party vendors who perform services on our behalf (e.g., payment processors compliant with PCI DSS, data hosting like AWS, email delivery, analytics like Google Analytics, customer support). These partners are bound by strict data processing agreements.

• Business Transfers:

  In connection with a merger, acquisition, or sale of all or a portion of our assets.

• Legal Requirements:

  If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  Protection of Rights: To protect and defend our rights, property, or safety, or that of our users or others.

• With Your Consent:

  For any other purpose disclosed to you with your prior consent.

Categories of Third Parties:

Payment processors, analytics providers (e.g., Google Analytics), hosting services (e.g., AWS). If we share data for cross-context behavioral advertising, use the "Do Not Share My Personal Information" link.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy. For example:

• Account data is retained while active and up to 7 years for legal reasons.
• Analytics data is retained for 2 years.
• E-commerce data is retained for 5 years post-purchase for tax compliance.

We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: The right to access and receive a copy of your personal data.

• Correction: The right to update or correct inaccurate personal information.

• Deletion: The right to request the deletion of your personal data.

• Restriction of Processing: The right to request we temporarily or permanently stop processing all or some of your personal data.

• Objection to Processing: The right to object to processing based on legitimate interests.

• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time using the link provided in them.

• Right to Limit: Limit use of sensitive personal information (e.g., financial data) to essential purposes.

• Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise any of these rights, please contact us at info@aigumind.com. We verify requests using provided information and respond within 30 days as allowed by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or the EU-U.S. Data Privacy Framework (DPF) if certified, to ensure your data is protected to the standards required under applicable data protection laws.

9. Children's Privacy

Our Services are not directed to children. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information. We comply with COPPA and require parental consent if needed.

10. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. These include encryption (SSL/TLS), secure servers, access controls, and compliance with standards like PCI DSS for payments. We conduct regular audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

11. Specific Provisions for Our Services

• AI and Data Analytics: Data used to train or improve our AI models will be anonymized and aggregated to ensure it cannot be used to identify you or your clients. We do not use identifiable data for AI model training without consent.

• Graphics and Branding Projects:

  We treat all source files, brand materials, and designs you provide as confidential and use them solely for the purpose of delivering your project, unless otherwise agreed.

• Enterprise Applications:

  Data processing for enterprise clients is governed by our Data Processing Addendum (DPA), available upon request.

• Revenue Technology Integration:

  We process transaction data securely via third-party payment platforms, complying with relevant financial regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, including payment processors. We will notify you of material changes by posting the new policy on this page, updating the "Last Updated" date, and, where required, emailing you. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Aigumind Suite# 7 C-158/1 Block 9 Gulshan e Iqbal Karachi
info@aigumind.com
+923390098541

Third-Party Links:

Our site may link to third-party sites; we are not responsible for their privacy practices.